Can I start my eLearning course right away?

YES. Once you purchase the eLearning course, you will have immediate access to the course.

Can I start my workshop right away?

NO. Virtual and in-person workshops are designed to be live and interactive. You must register for and attend on a specific date and time.

Can I start my certification right away?

YES. Once you purchase a certification, you can start completing the components immediately. Due to the workshop components being delivered live, you will need to register for the required certification workshops and attend virtually at the assigned date and time. Once you register, you will receive a link to the virtual meeting room via email 24 hours prior to the workshop.

Can I start my workshop quiz right away?

NO. Workshop quizzes cannot be completed at any time. Participation in the workshop is required before completing the quiz.

Are all of the required learning materials online?

YES. Everything you need to complete your course is included in the course content. There may be links to resource materials but these will be available to view/download/print immediately, without exiting the course area.

How long do I have to complete my eLearning course?

Online learning is self-paced. This means that each participant moves through the learning material at a rate that matches his or her learning style, prior understanding of the topic, and time availability.

Do I have to complete the eLearning course in one sitting?

NO. You can log out at any time and log in again later using your Email and Password. The system will remember where you left off and start you there the next time you log in. There is no expiry to access the course.

Do I need to use the same computer each time I log in?

NO. You can access your account from any computer that has an internet connection. You can also take your training using your mobile device or a tablet device.

Can I fail an eLearning course?

You cannot 'fail' the eLearning course although you can 'fail' a test. Each online eLearning course includes mandatory testing to ensure that you understand the course material. If you fail a test you must review the unit and try again. You can take a test as many times as needed to achieve a passing grade. When you have passed all tests, you can download/print your Certificate of Completion.

Does every online course provide a Certificate of Completion?

YES. Each of the courses featured on this campus includes a Certificate of Completion. When you have completed your mandatory testing (all courses include testing) for each unit of your course, you will immediately be able to download/print a Certificate of Completion which bears your name, the date of training and expiry.

My password won't work... What should I do?

Make sure your CAPS lock is off because passwords are case sensitive. On your first log in, you were asked to change your password to something only you would know. This is an important security feature, but it is still easy to forget your personalized password. Just click the 'forgot my password?' link on the login screen and the system will send you an email with your account information.

How can I access the online training?

You can access online training from a desktop, laptop, tablet or mobile device. We recommend a high-speed internet connection and one of the following browsers: - Chrome (Windows, macOS, Android) - Safari (macOS, iOS, iPadOS) - Edge (Windows, macOS) - Firefox (Windows, macOS, Linux)

I purchased a certification. Now what?

Find your certification under 'My Content' by scrolling down to 'My Licenses/Certifications.' Start working through the steps to complete the certification requirements. It is recommended that you register for your workshops early (go to the workshop step(s), click 'Register for Session,' and scroll through the calendar to select a specific date/time for each workshop)